If it doesn't work, send it back.

The 30-Day Fresh-Breath Promise

Give it 30 days. If your dog isn't obsessed — or you're not happy for any reason — email us and we'll refund the order in full. Keep the bags, even the empty ones: the chews are a perishable food product, so we'd rather you donate or compost what's left than mail it back. No restocking fee, no return-merchandise hoops, no hassle.

The Promise is available to first-time customers, limited to one per household, within 30 days of delivery. It applies to orders placed on or after July 17, 2026 — if you ordered before that date, the previous policy (30 days, any reason, every order) still stands for your order. Outside the Promise, we’ll always make a damaged, defective, or wrong order right — see below.

How to start a return

Email hello@navanpet.com with your order number (it starts with #NAV- and is in your confirmation email) and a one-line note on what went wrong. We aim to reply within one business day with the refund confirmation or next step.

Who pays for return shipping

For defective, damaged, or wrong-item orders, NAVAN covers return shipping — we'll email a prepaid label. For change-of-mind returns where a physical return is requested, the customer covers return postage. As noted above, we generally do not require the product to be sent back, so this rarely comes up.

Subscription cancellations

You can skip, pause, swap, or cancel any subscription anytime — no fees, no retention calls, no hidden steps. Manage it yourself from your account, or email hello@navanpet.com and we'll process the cancellation within one business day. Cancellation stops future charges; orders already shipped are yours to keep. (See section 5 of our terms for the full click-to-cancel commitment.)

Damaged or wrong order

If your box arrives damaged or wrong, send us a photo and your order number within 14 days of delivery. We'll ship a replacement same-day at our cost — no return needed.

Refund timing

Approved refunds hit your original payment method in 5–10 business days after we approve your refund. If you paid via Shop Pay or a buy-now-pay-later provider, the refund follows their schedule and can take a day or two longer to appear.