30-day satisfaction guarantee. No questions, no shipping required.
If your dog won't eat the chews, or you're unhappy for any reason in the first 30 days, email us at hello@navanpet.com. We'll refund the order in full — no return required.
You can skip, pause, swap, or cancel any subscription anytime from your account. No fees. No questions. Future deliveries stop immediately when you cancel — you keep what's already been shipped.
If your box arrives damaged or wrong, send us a photo and your order number. We'll ship a replacement same-day — no return needed.
Approved refunds hit your original payment method in 5–7 business days.