How we get it to you.
Free shipping on every subscription. Standard delivery on one-time orders.
Free on subscriptions
Every subscription — 1-month and 3-month plans — ships free across the contiguous US. No minimum order, no codes, no fine print. Subscription boxes go out as soon as your order is processed, then on your chosen cadence after that.
One-time orders
$5 flat-rate shipping on one-time orders under $50. Free over $50. Hawaii, Alaska, and US territory addresses ship via USPS Priority Mail at the same $5 rate — slower transit, same price.
Carriers and transit times
Orders are picked and packed within 1–2 business days of when you place them. Once handed to the carrier, most addresses see delivery in 3–7 business days via USPS or UPS Ground — we route by zip code to whichever is faster and gentler on the box.
Tracking
Shopify sends a tracking email to the address on your order within 24 hours of the label being printed — that's usually the same day the box leaves our facility. If you don't see it, check spam, then email hello@navanpet.com and we'll resend.
International
We're US-only for now. Canada and the UK are next on the roadmap — join our waitlist for first access when those lanes open.
Lost or stuck in transit
If tracking hasn't moved in five business days, or the package was marked delivered but you don't have it, email us. We'll open a carrier trace and, where appropriate, reship at our cost. See section 7 of our terms for the formal language on risk of loss.
Need help?
Email hello@navanpet.com — we usually reply within a few hours during business days.